Shipping and Delivery Policy

Shipping Coverage

We deliver products across India, except in regions designated as Non-Serviceable Zones (NSZ). Our goal is to ensure that all our customers receive their orders promptly and efficiently.

Non-Serviceable Zones (NSZ)

If your delivery address falls within a Non-Serviceable Zone, we will notify you during the order placement process on our website. If an area is deemed unserviceable after an order has been placed, we will contact you to discuss alternative solutions or arrange for a refund if necessary.

Delivery Times

• Standard Delivery: Typically, orders are processed and dispatched within 48 hours. Delivery times vary depending on the destination and courier service used.
• Estimated Delivery: The Products are delivered within an estimated period of 7-10 working days from receiving the order. However, you will receive an estimated delivery date upon confirmation of your order. This estimate is based on the delivery location and our current logistics.

Shipping Charges

• Shipping charges are calculated based on the delivery location, weight of the package, and the shipping method chosen. These charges will be displayed at checkout before you finalize your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.

Delivery Issues

If you encounter any issues with your delivery, such as delays, damage, or missing items, please contact our customer support team at info@aadyaaconsumer.com within 48 hours of receiving your order. We will investigate the issue and work to resolve it promptly.

Delivery Address

Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns and Exchanges Policy.

Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to our customer support team at info@aadyaaconsumer.com.

Thank you for choosing Kiniva!